(Originally Published April 28, 2018)
If working with a commercial cleaning service is still new to you, you may wonder how you can tell if your cleaners are providing good service. In this article, we'll look at the top 6 signs your commercial cleaning service is providing good service to help you discover if your current cleaning service is right for you. These signs include timely and organized staff, quality cleaning, great customer service, and more. Want to learn more about commercial cleaning services? Contact the experts at Kitchener Clean today for more information on commercial cleaning services!
Working with a great commercial cleaning service can be beneficial for you, your employees, and even your customers or clients. Commercial cleaners help make your office a clean, inviting environment for everyone who walks through your doors. Here are the top 6 signs your commercial cleaners are providing top notch service.
One common customer challenge when working with commercial cleaners is disorganized and late cleaners. When your cleaners don't show up on time or show up at incorrect times, it can disrupt the rest of your office or even cut their cleaning time short.
A great commercial cleaning company is timely and organized. They know your schedule, and they show up when they say they will. A professional company will work with you to determine a cleaning schedule that works for everyone.
What To Expert From Kitchener Clean: At Kitchener Clean, We always show up and clean our clients' offices at the prearranged time. There is never any guessing as to when your offices will be cleaned!
Another pain point many business owners find with their commercial cleaners is poor quality cleaning or incomplete cleaning. Poor quality cleaning often means that the little details are forgotten.
At first, you may not even notice, but over time, that dusty, dirty corner or grime left underneath tables and chairs can become a problem. When working with a great cleaning service, you'll get quality cleaning every time. Your professional cleaners won't skip over the "little" things just to save time - a reputable company will ensure every space covered in your contract is cleaned with care.
What To Expect From Kitchener Clean: At Kitchener Clean, we don't skip over any space. Our standard of cleanliness is so high that we don't just clean around objects, we take the time to lift them up and clean underneath.
Kitchens and bathrooms are high-traffic areas in your office and generally become the dirtiest spaces over time. Aside from just visible dirt, kitchens and bathrooms can become home to a host of germs and bacteria, and may even make employees sick if they are not properly cared for.
If your commercial cleaning service takes extra care of your kitchens and bathrooms and leaves them cleaner than you imagined, that's a great sign you are working with a great cleaning company.
A professional cleaning company that properly cares for the dirtiest parts of your office will help you and your employees stay healthier. If they have the skills to clean these problem areas, it's likely they have the experience needed to clean all parts of your office just as well.
What To Expect From Kitchener Clean: Did you know that our company began by cleaning houses? We understand the level of cleanliness people demand for their homes, and we apply these practices to your office. We take extra care to ensure your bathrooms and kitchens are as clean or cleaner than what you would want in your own home.
Poor customer service can become a frustrating problem over time when working with commercial cleaners. It's important to be able to communicate your wants, needs, and concerns with your cleaning service in a timely manner. Many customers have found their commercial cleaners have poor customer service, are difficult to get in touch with, and do not know how to respond to customer complaints or concerns.
A sign of an excellent cleaning service provider is great customer service. Customer service is more than just answering a phone call. It's about working together to solve problems and ensure customers receive the very best experience. If your cleaning service is quick to reply and act on feedback or concerns, work with you to find a package that best suits your needs, and replies quickly to phone calls or emails, it is clear that cleaning service cares for you and your office!
What To Expect From Kitchener Clean: Our company philosophy is based on excellent communication and the highest respect for our clients. That is why we guarantee to respond to any client communication within 24 hours and we strive to respond in under 1 hour. To prove we stand behind our word, we offer a free week of Office Care to any client who contacts us and does not get a response within our 24 hour response time guarantee.
This sign of a great commercial cleaner is harder to spot at first. Though you may not know a lot about current cleaning equipment, a great cleaning service will use up-to-date, proper equipment when cleaning your office. You can find out more about the equipment your service will be using by simply asking before signing your contract. Do a little bit of research and learn about their equipment.
Keep in mind that up-to-date equipment does not mean brand new. However, it does mean that the cleaning company is using industry standard equipment and efficient cleaning tools that will properly sanitize and clean each space in your office. A professional cleaning company will invest in their equipment, as that investment will help their clients and their own staff!
What To Expect From Kitchener Clean: At Kitchener Clean, we use up-to-date equipment and employ the best techniques to clean your office. For example, to help you keep pristine office carpets, we use Encapsulation Carpet Cleaning, a relatively new method that keeps your carpets cleaner for longer!
It should come as no surprise that a professional cleaning service will have trained and professional staff! Unfortunately, many customers feel frustrated to find out that their cleaning service has not adequately trained their staff. Or, they discover unprofessional, rude, or disruptive cleaners who do not value their client's office space. A professional cleaning service will ensure that their staff has been properly trained.
That means staff knows how to expertly clean all office spaces, from the often-forgotten corners to grimy bathroom floors. It also means that staff have been trained in professional behaviour and know how to act as they work within their client's workspace.
What To Expect From Kitchener Clean: For your peace of mind, all of our Office Care Team membersmust go through security training and police checks. In addition, we are insured and bonded.
Not satisfied with your current commercial cleaning service in Kitchener?
We guarantee that your office will be spotless after every single visit.
If for any reason you are not completely satisfied, simply contact us and we will happily return within 24 hours to correct the situation at no additional cost. We take pride in our work and promise that every job that we do meets the highest standard of clean.
Kitchener Clean is a locally owned and operated family business, so we treat our customers like we would treat our own family - with respect. We value integrity, consistency, and thoroughness with all of our clients. We also use non-toxic cleaning methods to keep you, your staff, and your clients breathing cleaner!
Did you know that Kitchener Clean started out as a home cleaning company? Today we are still firmly committed to cleaning your office as thoroughly as we would our own home. We are also dedicated to great customer service, honesty, and integrity.
At Kitchener Clean, we believe that our Office Care Team Members are a key reason we are so successful. We strive to hire the best Office Care Professionals in the business. We take security seriously so all of our staff are bonded and have undergone police checks.
Our reputation is important to us, so we guarantee all of our services. If for any reason you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost.
We even guarantee our response time. If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. We guarantee it.
“Great quality and feedback, these guys are very professional
and an excellent cleaning company.”
-- Robert, A Kitchener Clean Customer!