(Originally Published January 27, 2020)

To find the best office cleaning Ontario has to offer, you can follow these steps to ensure you only work with the best:

  • 1. Research reviews online
  • 2. Ask others for suggestions
  • 3. Contact the best options
  • 4. Call references
  • 5. Request a meeting

At Kitchener Clean, we have over 25 years of combined industry experience cleaning offices across the Kitchener-Waterloo area in South Western Ontario. We’re happy to share what we’ve learned with you!

In this article, we’ll expand on the five steps above to help you find the very best office cleaners for your unique business. Let’s get started!

Office Cleaning Companies - How To Find The Best

1. Research reviews online

In the age of modern technology, you have access to lots of information about any company you want to learn more about! Through Google Reviews, Facebook Recommendations, and other sites such as the Better Business Bureau (BBB) and Yelp, you can see what other customers have said about a local office cleaning company - both good and bad.

If you don’t know the name of any office cleaning companies near you, don’t worry! You can simply type into Google a search phrase such as “Office Cleaning in [Your City Name]” - For example, if you live in Toronto, you may want to type “Office Cleaning in Toronto” into Google.

Once you’ve done your search, a number of local cleaning companies will show up. On Google, you can click on the number of reviews that a company has to see all of their current reviews and star ratings.

A snapshot of Kitchener Clean’s reviews from Google Reviews

Although online reviews can provide a good starting point for which companies you want to look further into, it’s important to remember that star ratings aren’t everything - and some reviews may be fake! Your office cleaners can have a big impact on your workplace. A high-quality, professional company can help make your office a better place to work and visit!

However, an unprofessional company can be disruptive to your day-to-day work schedule, may not effectively clean, and you could even end up paying more due to lots of hidden fees. Finding legitimate reviews can help you eliminate unprofessional companies and narrow down your search.

So, how can you make sure the reviews you’re reading are legitimate? MarketWatch has some tips to help you effectively navigate through online reviews:

  • Watch Out For “I” and “Me” - Most reviews will speak in the first person, but fake reviews often overuse “I” and “me,” plugging them into sentences are frequently as possible. As well, you will want to watch out for overuse of verbs. Fake reviews often use more verbs, while real reviews use more nouns.
  • Look At The Timing - Most review sites will tell you when a review was posted. The timing of a company’s reviews can tell you a lot. For example, if a company has 20 positive reviews but they were all posted within a week’s time and then nothing else was ever posted, that is a huge red flag.
  • Check Spelling & Grammar - Fake reviews often come from “content farms,” where lots of content is submitted in a short period of time. If you notice a lot of reviews are written poorly and have a lot of spelling and grammar mistakes, you may be reading fake reviews.

Still not sure how to spot real reviews? For more on what to look out for, click here.

2. Talk to other business owners

As helpful as online reviews are, they are generally just a good starting point. After you have narrowed down your list to a few companies that you think are worth looking into, write their names down. Then, talk to other local business owners and see what office cleaning companies they use (or have used in the past).

Getting a first-hand review from someone you know in “real life” can be more helpful than 20 online reviews. As you speak to other business owners, see if any of the companies you wrote down match the ones they are using.

If you notice any new names show up, write those down as well and conduct your own research. Check out reviews, but also look into websites, see how many years of experience they have, and check to see what services they offer.

When you speak to other business owners, you may want to ask them what specific services they are getting from their office cleaning company. A cleaning company may be perfect for one business, but if they don’t offer the services you need, there is really no point in contacting them.

3. Contact your three best options

Call the potential cleaners and ask for references

Now that you have done some thorough research, it’s time to narrow down the list. You don’t want to waste your time (or a cleaning company’s time) by contacting too many different companies. It can be hard to keep track of too many quotes and too much information!

It’s generally recommended that you try to narrow your list down to your three best options. That way, it makes it easy to compare things such as prices, services, schedules, and more.

When you contact your potential office cleaners, you may want to ask them a few questions such as:

  • Do you offer any cleaning packages?
  • Do you offer standalone services?
  • How long have you been servicing businesses in [Your City]?
  • What days do/can you provide cleaning services?
  • Do you work on weekends?
  • Do you work evenings?
  • How frequently can you clean?
  • What office size do you normally work with?

Asking a few questions will let you know if this is a company you want to continue pursuing. If, after your phone call, you feel like the company might still be a good fit, ask for references that would be willing to talk to you.

4. Call references

Talking to business owners who have worked with your potential commercial cleaners in the past is one of the best ways to learn more about the business. It may seem like a daunting task at first, especially if you got three references from each business on your list. However, it will be well worth it in the end when you know more about each business.

Hiring office cleaners can be a large investment. Your cleaners will often be in your workplace, may at times interact with employees and customers, and can transform your office (hopefully for the better!) Because of this, it’s best to take the time to get to know others who have worked closely with the company.

When speaking to references, you may want to ask questions such as:

  • What was the company’s communication like?
  • Did you have an easy time communicating over phone and email?
  • What were the cleaning staff like? Were they polite?
  • Did you find that your contract was clear and easy to understand?
  • Were there any hidden fees or unknowns that you only found out after you hired the company?
  • If any mistakes occurred, how were they solved?
  • Overall, how would you rate your experience with the company?

You might want to write down a list of questions before you call references. It can be difficult to think of important questions on the spot, and you will want to make the most of your time.

5. Ask to meet the company in person

During your in-person meeting, you can get a quote and learn more about the company

Finally, once you have done all the research you can, it’s time to meet your potential office cleaners in person. At this point, you may have narrowed down your search to two companies. If you are really stuck between three, you can meet with all three - but it’s best to have it narrowed down as much as possible.

Be sure to let the cleaning company know that you are very interested in working with them, and that you would like a thorough quote/proposal. During your meeting, you may need to go over additional details. In order to give you an accurate quote, the companies will need to know more about you and your business!

After you have done this with all of the companies you are considering, it’s time to make your choice. It’s important to keep in mind that going with the cheapest option just for the sake of saving a few dollars isn’t always the best way to go.

It can be best in some cases, but you should consider everything you’ve learned before you make a decision, including scheduling, reviews and references, communication skills, availability, and comfort level!

Three Benefits Of Working With Commercial Cleaners

There are many benefits when you choose to hire commercial cleaners - especially when you’ve picked the best office cleaners Ontario has to offer! Outsourcing your office cleaning to a high-quality, professional company is one of the best things you can do to keep your office looking and feeling great, and to ensure your employees only have to worry about what really matters in the workplace.

1. Office cleaners help you make a great first impression

When a new customer or client walks into your office, they’re going to notice everything. On a day-to-day basis, it’s easy for employees and managers alike to forget about that weird smell in the office kitchen, or that year-old stain in the middle of the board room carpet.

However, a new person walking into your office will notice these things - and more. Ensuring your office is clean and sanitary is one of the best ways to make an excellent first impression. You don’t want new customers itching to get out of your building as soon as possible! You want them to feel comfortable. If your office smells good, looks good, and feels good they’re more likely to stay.

And this isn’t just important for new customers - it’s also important for new employees too! If you are looking to hire, you might have a harder time if your office is a dirty mess. From Career Addict, a dirty office is listed as one of the biggest “unmistakable signs of bad company culture!

"If the office is messy - RUN! Their working structure isn’t going to be any neater.
A messy office shows that no one takes pride in the office and aren’t happy in
their current positions."
- Career Addict

By working with a professional office cleaning company in Ontario, you can make sure that your workplace provides a great first impression to both new customers and potential new hires alike.

2. Office cleaners help you breathe easier

A clean office provides a healthier, happier workplace for employees

Unfortunately, office environments can pose health risks due to mold growth and common workplace allergens. Offices can easily accumulate dirt, dust, and debris due to poor ventilation, poor cleaning habits, and lots of people coming and going in and out of the building.

Even common office cleaning products can cause problems for employees and customers! That’s right - many common cleaners contain hazardous chemicals that can worsen asthma symptoms, cause headaches, and create other frustrating symptoms. Indoor air pollution is a real problem!

However, when you work with professional office cleaners, they can help take care of issues such as dust, dirt, and build-up of grime. They will also notice issues like mold growth much sooner than the average person, and take care of it before it becomes a problem.

Many professional cleaners will even offer non-toxic cleaning solutions. This ensures that as your office gets cleaner, you don’t replace one problem for another.

3. Office cleaners allow your employees to work on what really matters

If you don’t outsource your office cleaning, you will still need to make sure that your workplace is cleaned on a regular basis. That task typically falls on employees. Depending on the size of your office, they may end up spending many hours per week cleaning up at the end of the day or the work week.

The average employee is not trained in commercial cleaning, so not only will employees not be able to thoroughly clean and sanitize your office, they will take longer to complete the task. This means that they will spend a great deal of time working on cleaning when they could be completing their important weekly tasks!

By choosing to work with an office cleaning company, your employees can get back to work on what really matters in your office, while your commercial cleaners quickly and effectively clean your workspace.

Office Cleaning Ontario - Trust Kitchener Clean

For the best office cleaning Ontario has to offer, trust Kitchener Clean. At Kitchener Clean, we can help you get the best office cleaning Kitchener has to offer. We provide a wide range of cleaning services, from our scheduled Total Office Care packages to window cleaning, floor cleaning and more. We work with many different types of businesses, from small-large office environments to rec centres, and more!

“An office full of people almost guarantees that somebody will not be happy with the cleaning service! But since we've started using Kitchener Clean at our office, there has not been one complaint! Friendly, efficient and thorough, I would highly recommend this company!”
Holly deGraaf