(Originally Published November 22, 2017)

Working with a poor cleaning service can be frustrating and stressful, especially for the manager who hired the service. A clean and sanitary work environment is important for all those in the work environment, including employees and clients. This article looks at the common challenges managers face while working with commercial cleaning companies and provides a sample complaint letter for those who wish to take action against a negligent company. Contact the experts at Kitchener Clean today for more information on commercial cleaning services!

Common Complaints & Challenges

Finding the right cleaning company for you and your workplace can be a big challenge. Not all commercial cleaners are the same, but many managers run into the same problems across various companies. Here are some common complaints and customer challenges when working with commercial cleaners:

#1. Incomplete cleaning

Probably one of the absolute biggest concerns that managers face while working with commercial cleaners is an incomplete cleaning job. A poor or incomplete clean means that more time and/or money must be spent after the job is done to get the workplace clean and sanitary. An incomplete cleaning places more pressure on managers and often makes employees feel like they are not properly taken care of. A thorough clean will help make everyone feel at ease.

How Kitchener Clean Does It Differently: At Kitchener Clean, we offer a clean guarantee! If for any reason you are not completely satisfied, you can contact us and we will return within 24 hours to address your concern at no additional cost.

#2. Rushed Cleaning

Like an incomplete cleaning, rushed cleaning can be a major problem too. Rushed cleaning can lead to incomplete cleaning or even cause bigger problems like forgetting to plug electronics back in after cleaning around cables.

Rushed cleaners can reflect poorly on the one who hired them, as staff may notice the poor cleaning job and actions of the cleaners.

How Kitchener Clean Does It Differently: We know that a thorough and sanitary cleaning takes time. For example, kitchens and bathrooms often take longer and require more time and effort to create a safe, germ-free environment.

That's why we plan accordingly and dedicate all the time needed to clean these tougher spots.

#3. Disorganized or late

Knowing exactly when your cleaners will show up is important for you and your staff. Cleaning services showing up in the middle of an important staff meeting is not something anyone hopes for. Not keeping track of schedules, arriving late to the job, and generally acting in a disorganized fashion can be extremely frustrating. One mistake might not be a big deal, but consistently disregarding schedules and commitments is not something any manager should have to deal with.

How Kitchener Clean Does It Differently: We promise consistent cleaning times. We will arrive to clean our client's offices at a prearranged time so there is never any guessing as to when we'll show up.

#4. Harsh chemicals

Many employees and clients may be allergic or sensitive to harsh cleaning chemicals. Some people even develop work related asthma in reaction to harsh chemicals being used during office cleans. According to the Workplace Safety & Prevention Services:

"Exposure to cleaning products is sometimes associated with work-related asthma. You may be at risk for developing work-related asthma if you clean or disinfect, or you work in an area where cleaning or disinfection products are being used or have recently been used."

- Workplace Safety & Prevention Services

Office cleaning should help employees feel safer and happier at work, not sick and stressed. Many managers and employees do not know what is making them feel sick. Unfortunately. the problem often lies with chemicals used at work.

How Kitchener Clean Does It Differently: At Kitchener Clean, we offer Non-Toxic Cleaning. We believe that everyone should be entitled to breathe clean, chemical-free air at work. Therefore we are dedicated to providing non-toxic and environmentally friendly cleaning solutions that are safer than traditional cleaning methods.

#5. Poor customer service

When you have an entire workplace to manage, the last thing you need is to be dealing with frustrating or lacking customer service. One of the biggest complaints against commercial cleaners is a lack of customer service.

When working with commercial cleaners, some customers found that the initial phone calls or emails were pleasant and warm, but were soon faced with poor customer service once the job was complete. Other customers felt upset and frustrated when their complaints were not taken seriously by cleaning service companies.

How Kitchener Clean Does It Differently: Customer service is our top priority. If you contact us, we promise to respond in under 24 hours!

Top High-Impact Areas

Not all spaces in your office or workplace are alike. There are some high-impact areas that tend to accumulate more dust, dirt, grime, and germs. These are important spaces to look out for and ensure your cleaning company also pays attention to these spaces. Here are the most common high-impact areas of your office:

  • Bathrooms - It should come as no surprise that bathrooms are a huge hotspot for dirt, germs, and other grime no one really wants to talk about! Bathrooms require a lot of special care and a knowledge of how to properly sanitize toilets, floors, counters, and other surfaces in order to keep bathrooms germ-free.
  • Kitchens - Though kitchens should be one of the cleanest places in your office, they are often neglected and dirtier than you may think! According to a survey done by Home Food Safety, 20% of office workers said their refrigerator is rarely or never cleaned! Rotting food, mouldy condiments, dirt, and grime build up in and on fridges, stoves, and counters. A daily wipe with an old rag will not help keep your office kitchen clean and sanitary. That's why it's so important to hire a cleaning company that cares about your space as much as you do.
  • Hallways - Do you know what's on the bottom of your shoes? Hopefully, not much! But that doesn't mean you aren't tracking in dirt, grime, and other germy particles from whatever you walked through between your home and the office. Carpets can collect tons of bacteria, but that doesn't mean hard floors are safe either. A cleaning company that pays extra special attention to the high-traffic hallways will help keep your entire office clean, as dirt from hallways will be less likely to get tracked into cubicles or office rooms.
  • Your Own Desk - That's right, your very own desk may be far dirtier than the office bathroom or kitchen. Great cleaning companies know this and will pay special attention to the little things like keyboards and desk chairs. See the infographic below for the stats.



Complaint Letter For Poor Cleaning Service

If you've found yourself with a poor cleaning company and would like to send a complaint letter, here are some tips on how to write a professional letter.

Tips for sending a professional letter from Consumer Information:

  • Be concise and clear. Do not ramble and keep your letter short and to the point.
  • Be clear about what you would like done about the problem.
  • Do not be impolite, mean, sarcastic, or angry.
  • Include all relevant contact information.
  • Include all relevant documents such as contracts and receipts.

Sample Complaint Letters

The following are online resources for you to view sample complaint letters for many different circumstances.

Sample #1 From Foundletters.com

Sample #2 From LettersPro.com

Sample #3 From CitizensAdvice.Org.Uk

The Difference With Kitchener Clean

Did you know that Kitchener Clean started out as a home cleaning company? Today we are still firmly committed to cleaning your office as thoroughly as we would our own home. We are also dedicated to great customer service, honesty, and integrity.

At Kitchener Clean, we believe that our Office Care Technicians are a key reason why we are so successful. We strive to hire the best Office Care Professionals in the business. We take security seriously so all of our staff are bonded and have undergone police checks.

Our reputation is important to us, so we guarantee all of our services. If for any reason you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost.

We even guarantee our response time. If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. We guarantee it.

“Great quality and feedback, these guys are very professional
and an excellent cleaning company.”