(Originally Published April 13, 2018)

As with any commercial service, problems may arise when working with commercial cleaners. Because a clean, sanitary, and safe environment is best for everyone in the workplace, it's important that you trust your commercial cleaning service to do a good job. In this article, we'll look at the top 3 customer challenges people face when working with commercial cleaning services and what to do in each situation. Still have questions? Contact the experts at Kitchener Clean today for more information on commercial cleaning services!

Top 3 Commercial Cleaning Service Problems

It is important to find right cleaning company for you and your workplace - but finding the right company to suit all of your needs can be a big challenge! Not all commercial cleaners are the same, but many business owners run into the same problems across various cleaning companies. Here are the top 3 most common problems and customer challenges faced when working with commercial cleaners.

#1 - Cleaners Not Showing Up

You arrive at work, ready to start the day, only to realize the office is just as dirty as the day before. What happened? Unfortunately, one of the biggest issues managers and business owners face when working with their commercial cleaning service is the cleaners not showing up or arriving late. There could be many reasons why your cleaners are not showing up or arriving late.

The first reason may be a simple miscommunication. Before you confront your cleaning service, it's always important to double check your contract to make sure you have not missed something or have not misread any important information regarding appointment times. If this is the problem, contact your cleaning service to find a package that better suits you and your needs.

Poor management or unprofessional employees may be the reason why your cleaners are not showing up when they should be. If this is the case, you will need to let your vendor know about the problem. Consider writing a complaint letter or meeting with your vendor to discuss your concerns. Unfortunately, bad management can be one of the most difficult problems to remedy. However, it is still important to try to work things out with an existing vendor before moving on.

#2 - Inadequate Customer Service

Dealing with poor customer service can be frustrating for everyone involved. Even if your cleaning company does an excellent job every single week but you can never get in touch with management, never receive invoices on time, or have dealt with management losing important paperwork, you may still have a problem on your hands. Incorrect billing is another problem you may face when working with a disorganized company - and that can be a headache to fix.

So what happens if you find yourself working with a commercial cleaning company with poor customer service? The first thing you should do is communicate any problems, especially issues with billing, immediately. If you wait too long, your problem may never get solved. For other issues, document errors such as lost paperwork or difficulty reaching customer service and present these problems to your vendor in a polite and professional manner.

#3 - Poor Cleaning Services, Skipping Steps, Etc.

Poor quality of service can come in many forms, but one of the most common ways it shows up is through poor/inadequate cleaning services. When working with a commercial cleaning service, you are right to expect a certain quality of cleaning, Unfortunately, many business owners find areas of the office, especially kitchens and bathrooms, have not been thoroughly cleaned. Improper or inadequate cleaning services can leave employees feeling like they are not taken care of. It can also put extra pressure on managers who may feel they must make up for bad cleaning jobs.

As mentioned above, it's always good to check over your contract before speaking to your cleaning service about potential problems. The reason why your office kitchen is only cleaned every other week may be because that is what was originally written in your contract! If you look over your contract and realize your cleaners are, in fact, skipping over agreed upon services, you should communicate this with your vendor.

Before speaking to your vendor, document everything. Take pictures of the inadequate cleaning to help show that you are not "overreacting." Taking pictures of the problem areas will also help show that this problem is not a one-time issue. You can also show relevant documents, such as your original contract, to prove that your vendor is not living up to the initial agreed upon standards.

It's important to keep in mind that vendors are humans too, and everyone makes mistakes. A single employee with poor work habits may be the culprit for your poor cleaning service, and that problem is easy to solve. However, if mistakes continue to happen over and over again, it's important to make your concerns known. If you have clearly and professionally voiced your concerns and nothing changes, it may be time to find a vendor that is a better fit for you and for your company. Contact Kitchener Clean today to learn more about our professional cleaning services.

The Difference With Kitchener Clean

At Kitchener Clean, we value honesty, integrity, and customer service. We are a locally owned and operated family business so we treat our customers like we would treat our own family - with respect. The owners of Kitchener Clean will manage your cleaning personally for the first month to ensure there is never a time when you are left without cleaners or proper service. If one of our employees is sick, our owners will personally take over the cleaning.

With Kitchener Clean, we offer consistent cleaning times. You are never left wondering when we'll show up to get the job done. We always arrive at prearranged times as discussed with our clients.

We also understand how important communication and customer service is. That's why we guarantee we'll respond to any client communication within 24 hours and we strive to respond in under 1 hour. We understand how critical it is to get issues or questions resolved quickly, therefore we aim to be the best in the industry when it comes to communication.

We value integrity, consistency, and thoroughness. Because we began as a home cleaning business, we learned the skills required to satisfy the stringent demands of a homeowner. That means we are committed to cleaning your office as thoroughly as we would clean our own home. We clean under objects, not just around them. We are dedicated to a complete, thorough cleaning so you do not have to ever worry about re-cleaning after we're done.

We also understand that kitchens and bathrooms take more work and extra care to ensure they meet your clean standards. We pay careful attention to these two areas to ensure they are a clean, germ-free environment. We leave your office bathrooms as clean or cleaner than you would want in your own home. We also use non-toxic cleaning products to ensure the safety of you, your staff, and your clients.

“Great quality and feedback, these guys are
very professional and an excellent cleaning company.”

- Robert, a Kitchener Clean Customer!