Finding a cleaning company you can actually trust shouldn't be this hard. We built Kitchener Clean to fix that.
Why Kitchener Clean exists — and why it's different.
We know how it feels to rely on a cleaning service that lets you down. The missed visits. The inconsistent results. The awkward moment when a client walks in and something isn't right. After 17 years of serving businesses across Kitchener, Waterloo, Cambridge, and the Waterloo Region, we've heard those frustrations from almost every client who came to us.
That's exactly why Kitchener Clean exists — and why we operate the way we do.
We're a family-owned commercial cleaning company founded in 2009 by Derrick Carroll and co-owned by Tori Savage. We built this business on a single conviction: professional cleaning deserves to be done to the same standard you'd expect from any other professional service. Clear communication. Consistent results. Accountability when something isn't right.
Today, Kitchener Clean serves 40+ businesses across the Waterloo Region — from tech startups to law firms, medical offices to warehouses — and operates Waterloo Region's only Office Compost Program. Every service is delivered by WHMIS-certified, background-checked team members using eco-certified products.
We treat every office as if it were our own. That hasn't changed in 17 years.
Our Mission
"We exist so that business owners, office managers, and facility managers across Kitchener, Waterloo, and Cambridge can walk into work every morning feeling proud of their space — and spend zero mental energy worrying about whether the cleaning got done.
A clean, healthy, professionally maintained workplace isn't a luxury. It's something every business deserves to have without having to fight for it. That's what we deliver. And we don't cut corners to do it."
Here's How Working With Us Works
We know starting with a new cleaning company can feel uncertain. Here's exactly what happens when you reach out:
Step 1: Book a free 20-minute walk-through — no obligation, no sales pressure. We come to your space, understand what you need, and ask the right questions.
Step 2: We build a custom cleaning plan for your space — the right services, the right frequency, priced fairly and transparently.
Step 3: Your team shows up, does the work, and you walk into a clean office. Every visit. If anything is ever missed, we return within 24 hours to make it right.
️ That's it. No complicated contracts, no surprises, no chasing. Just a clean office — consistently.
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2009
The Founding Years
Derrick Carroll founded Kitchener Clean as a residential house cleaning service right here in Kitchener, Ontario. Starting with just himself and two team members, Derrick's philosophy was simple: treat every client's home like your own. Within six years, Kitchener Clean had grown to serve 64 residential clients with a team of eight — a testament to the quality and consistency that would define the company for years to come.
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2011
The First Office Cleaning Client
Kitchener Clean welcomed its very first commercial office cleaning client — a pivotal moment that would eventually redirect the entire company's focus. From this point, Derrick began personally managing office cleaning accounts in the evenings and on weekends while the team continued serving residential clients during the day.
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2011- 2014
The Growth
We continue to grow our house cleaning Client base, as well as slowly accepting new office cleaning Clients. Our Team Members looked after our house cleaning Clients and Derrick Cared for our office cleaning Clients in the evenings and on the weekends
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2014
Tori Joins the Business
Tori Savage joined Kitchener Clean as co-owner, bringing her expertise in customer care and operations. Together, Derrick and Tori built a shared vision: to become Waterloo Region's most trusted commercial cleaning company by never compromising on quality, reliability, or integrity.
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2015
Full Focus on Commercial Cleaning
After careful consideration, Derrick and Tori made the strategic decision to transition Kitchener Clean exclusively to commercial and office cleaning. Every residential client was personally transitioned to a new provider before Kitchener Clean shifted its full focus to serving Kitchener, Waterloo, and Cambridge businesses.
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2015 - 2020
Our Growing Years
We continued to welcome new office cleaning Clients and grow our Team Members Team.
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2018
The Office Compost Program Is Born
After years of witnessing large volumes of organic waste being thrown into garbage bins in our clients' offices — destined for Waterloo Region landfills — Kitchener Clean launched the Office Compost Program. This made Kitchener Clean the first commercial cleaning company in the Waterloo Region to offer dedicated office food waste collection. The program serves businesses across Kitchener, Waterloo, and Cambridge, and has since diverted over 28,000 lbs of organic waste from landfill. Learn more at officecomposting.ca.
The Expertise
Derrick Carroll
Founder & CEO
From House Cleaning to #1 Eco Cleaning Company In the Region
Derrick Carroll founded Kitchener Clean in 2009 after a career spanning accounting, computer sales, and entrepreneurship. His philosophy has always been the same: office cleaning is a professional service, and it deserves to be delivered with the same standards as any other profession — clear communication, consistent quality, and accountability to the client.
Under Derrick's leadership, Kitchener Clean has grown from a one-person house cleaning operation to Waterloo Region's most trusted commercial cleaning company — and the only cleaning company in the region to operate its own Office Compost Program. Derrick is also a proud Living Wage employer, committed to ensuring that Kitchener Clean's team members are paid fairly for their work.
Tiffany Whalen
Client and Team Member Care
25 Years Of Experience & Counting
Tiffany is the heart of Kitchener Clean's client experience. A Cambridge, Ontario native with 20+ years in customer service and human resources, Tiffany ensures that every client interaction — from the first quote to the hundredth cleaning visit — is handled with professionalism, warmth, and prompt follow-through. She is your first call when you need something, and the person who makes sure it gets done right.
Living Wage Employer — Because Our Team Deserves Better
Kitchener Clean is a proud certified Living Wage Employer through the Ontario Living Wage Network. A living wage is not the same as the provincial minimum wage — it reflects what workers in our community actually need to cover their basic expenses and participate in the life of the Waterloo Region.
We pay our team members a living wage because we believe that a company committed to quality and integrity must also be committed to the well-being of the people who deliver that quality every day. Better-paid team members are more motivated, more stable, and more invested in the quality of their work — which means a better result for every Kitchener Clean client.
"Integrity is one of the core values of our commercial cleaning company. We sincerely hope to improve the communities we serve as well as the lives of our employees — which is why Kitchener Clean is a proud Living Wage Employer." — Derrick Carroll & Tori Savage, Kitchener Clean
️ Also from Kitchener Clean: The Office Compost Program — Waterloo Region's first and only office food waste pickup service. Helping Kitchener, Waterloo & Cambridge businesses divert organic waste from landfill since 2018. Visit officecomposting.ca →
What does Living Wage Means To Our Employees
Environmentally Safe Cleaning — UL ECOLOGO® Certified
At Kitchener Clean, environmental responsibility isn't a marketing claim — it's built into every clean. We use UL ECOLOGO® and Green Seal certified cleaning products wherever possible. These certifications mean our products have undergone rigorous scientific testing and third-party auditing to confirm they meet stringent environmental and safety standards.
For our clients in Kitchener, Waterloo, and Cambridge, this means cleaner air, safer workplaces, and the confidence that your office cleaning isn't harming the environment. It's part of why we're trusted by eco-conscious businesses across the Waterloo Region — and why we launched the Office Compost Program to take that commitment even further. Learn more at officecomposting.ca.
Team Communication
How We Connect
We use the latest mobile apps to communicate with each other and the office. So, let’s make your tailor-made “Ultimate Office Cleaning” Plan Today.
Create, update, and share cleaning schedules that your crew can access right from their mobile device
Once the schedule is finalized – share it instantly with clients via a sharable link
Add shift details, such as location and tasks, so your staff can get right to it
Manage availability, shift swaps, and last-minute changes and update everyone in a click
